Forum Discussion
I'm trying to envision what the Cox webmail page is doing. You're in webmail and a pop-up appears on screen to re-log-in...or the page redirects you to the log-in page?
I don't believe the page is scripted for a pop-up. Maybe. Scan your PC for maliciousness lately?
- WiderMouthOpen3 years agoEsteemed Contributor II
The fact that it happens on multiple PC negates a PC/malware issue IMO. It doesn't seem to happen on the phone so it makes me think it's a network issue of some kind. Does OP(Travel) have a hardware VPN or something from work hooked up? Does it happen on Cox.com and other HTTPS sites?
- Darkatt3 years agoHonored Contributor
Could be an infected router...
- WiderMouthOpen3 years agoEsteemed Contributor II
I wouldn't go that far. Router firmware infection is pretty rare. I am thinking something to do with Cox security if OP has a Panoramic gateway.
- Travel3 years agoNew Contributor II
I am in my email and then the pop up comes up, it rolls over to a blank white screen and then
my email comes back. Sometimes it continues to happen and it will not stop. If I am writing and email and it happens, I lose the entire email. Hope that helps.
- Travel3 years agoNew Contributor II
I also just ran a "deep scan" and it was ok..... is this crazy or what???
- Travel3 years agoNew Contributor IIThis message was sent with High importance.This message is from a trusted sender. This message was sent with High importance.MOMicrosoft OutlookTo:
-
You
Fri 4/21/2023 6:57 AMIt looks like we don't have permission to get email for natp14@cox.net.COULD THIS HAVE ANYTHING TO DO WITH IT???They have been sending me this message for quite some time, butI have never looked in Outlook? -
- CurtB3 years agoHonored Contributor
After sending email from Webmail, a blank white screen will appear. Select your "Sent objects" folder. A copy of the email you just sent should be there if your Webmail is set up to save a copy of sent email.
- CurtB3 years agoHonored Contributor
One other thing to check is your email quota. Scroll to the bottom of your Webmail folders. In the lower left, you should see "Mail quota" with the amount of storage you have used of the 2 GB allowed.
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