Forum Discussion

Travel's avatar
Travel
New Contributor II
3 years ago

Email....repeating over and over "Sign in again"

My cox email account keeps popping up and asking me to sign in again and again. I can see my mail and sometimes open up a few emails, but then it starts doing it again and again. I have called Cox nu...
Travel's avatar
Travel
New Contributor II
3 years ago

I am using www.cox.com then this comes up and I sign in 

Cox email login (cox.net)

mycox.email.net

Sometimes it might be ok for a few minutes but other times it keeps rolling over and 

over again. 

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
3 years ago

I am going to ask you some questions to try to isolate the problem.

  1. Does it happen if you login with a different device, like you phone or a different computer?
  2. What do you have for Antivirus? Do you have a plugin installed for it at the top right corner of the browser?
  3. Have you tried deleting your temp files and cookies?
  4. Have you tried a different browser like chrome? Or if using chrome, try Edge.
  • Travel's avatar
    Travel
    New Contributor II
    3 years ago

    It also happens on my laptop but not on my iphone. I have AVG and they have 

    already gone through my computer and said its Cox. Yes, I have deleted files

    and cookies. I have tried Google Chrome & Firefox. I have called HP and they said

    its not their problem either along with Cox. Plug in? That I don't know but I 

    will check. Thanks again! 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      3 years ago

      Do you have AVG on both your computers? If so, try booting into safe mode with networking by using the instructions below. See here for more info. That should temporarily remove AVG and all side programs. See if it happens then.

      1. At the first screen on restart, before the HP or Windows logo appears, press the f8 key repeatedly.
      2. When prompted, select the Safe Mode with Networking option.
      • Travel's avatar
        Travel
        New Contributor II
        3 years ago

        I am getting a box "Bitlocker drive Encryption is enabled,,,on your os drive

        it is stating that I am going to need a bitlocker recovery key or password?

    • Travel's avatar
      Travel
      New Contributor II
      3 years ago

      The only device I have plugged into my computer is a file that has my business 

      letters on it. It doesn't look like I have any extensions when I went on Microsoft.