Forum Discussion

Travel's avatar
Travel
New Contributor II
3 years ago

Email....repeating over and over "Sign in again"

My cox email account keeps popping up and asking me to sign in again and again. I can see my mail and sometimes open up a few emails, but then it starts doing it again and again. I have called Cox nu...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
3 years ago

I am going to guess you are using some kind of program for email and it is asking you to sign in. Are you using the same user/password that works with Cox.com/net? What email program(client) are you using?

  • Travel's avatar
    Travel
    New Contributor II
    3 years ago

    I am using www.cox.com then this comes up and I sign in 

    Cox email login (cox.net)

    mycox.email.net

    Sometimes it might be ok for a few minutes but other times it keeps rolling over and 

    over again. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      3 years ago

      I am going to ask you some questions to try to isolate the problem.

      1. Does it happen if you login with a different device, like you phone or a different computer?
      2. What do you have for Antivirus? Do you have a plugin installed for it at the top right corner of the browser?
      3. Have you tried deleting your temp files and cookies?
      4. Have you tried a different browser like chrome? Or if using chrome, try Edge.
      • Travel's avatar
        Travel
        New Contributor II
        3 years ago

        It also happens on my laptop but not on my iphone. I have AVG and they have 

        already gone through my computer and said its Cox. Yes, I have deleted files

        and cookies. I have tried Google Chrome & Firefox. I have called HP and they said

        its not their problem either along with Cox. Plug in? That I don't know but I 

        will check. Thanks again!