Forum Discussion

LoriF's avatar
LoriF
New Contributor
3 years ago

Email not working

My email just suddenly stopped working yesterday afternoon. 

1-Tried different browsers, no go.

2-Tried clearing cookies and cache-Nope.

3-I enter the correct info it goes to error 404 Page Not Found, if the password or username is wrong I get an immediate message stating that the username or password is wrong.

4-Tried adding the email to Gmail and it says: server denied POP3 access for the given username and password

5-Technical support changed the password on their end and say they can log in

6-Tried changing the setting per the page link they sent, no go

7-Tried the sign in link they sent, same error page

8-It stopped working simultaneously on: 2 separate desktop computers, a mac, android phone and an iPad

9-Changed ports and server to imap per technician and page link set, nope

10-Tried deleting and redoing the emails on all 3 devices, nope

11-I can log into the account with the emails associated with the account but when I click the email link I get the error 404 page not found.

12-In the address bar of the 404 webpage not found it says deactivated: https://www.cox.com/residential/support/email/ deactivated-mailbox.html (had to add a space to keep it from turning into a link)

13-Anytime I type myemail.cox.net into an address bar I get the error 404 webpage not found.  Adding https:// in the front does the same thing.  Both browsers, both fo which had cookies and cache cleared (firefox and edge).

14-For Firefox I did go into the settings and manage data under cookies and site data and removed all.  Still a nope.

15-Just tried on google chrome, nope, goes to error 404 page not found.

4 Replies

  • MarkM1's avatar
    MarkM1
    Former Moderator
    Hi LoriF,

    We want to see what is causing the issue you are having with your email. Would you send us an email with your name and full address so we can check into this for you? Please reference this forum post as well.

    Mark M.
    Cox Support Forums Moderator
    • LoriF's avatar
      LoriF
      New Contributor

      Silly question: What is the email address?  I can't seem to find it anywhere.  Also someone who emailed me yesterday and today said they were both kicked back.

      • Allan's avatar
        Allan
        Moderator
        Hello.. The email address is cox.help@cox.com. -Allan, Cox Support Forums Moderator.