Email keeps going to spam folder
Important email from one person keeps going to my spam folder. A whitelist would solve this, but there is no whitelist on Cox email. I keep clicking "This is not spam," but apparently the system doesn't learn. This is really irritating as I keep missing important emails. I chatted with Cox for help and was told that the ONLY way to get this fixed was to sign up for Cox Care at an additional $10/month. Unbelievable. Right now, I have spam filtering turned off so I can get all my email, which also means actual spam gets dumped in my inbox. I have no blacklist, no blocked senders, no spam rules that could be causing this. Really unimpressed with Cox's lack of concern about this.