Email Inbox Error 127.0.0.1

Not true....Outlook gets email from Cox server..  If Cox server is closed then no emails are moved over to Outlook.

Stuck with Cox as there is no other internet provider.  Just like the electricity and water company here, they have you by the short hairs.

Same here since February 2, 2018.  Same issue, Same error messages.

Also, when Cox Customer Support says something like, "email is free," that's a real cop-out -- it's not free, it's an INCLUDED service that you pay for with your account fees. If it were free, it wouldn't cost anything if you didn't pay for any other Cox services. Reference moderator TiffanyR's response a few years ago:

http://forums.cox.com/forum_home/internet_forum/f/5/t/3552.aspx

Whatever that stand-alone, email service cost is should be the minimum amount of a credit that we should be getting back on our monthly bills for the email not working all this time, and our time spent in trying to find a solution. It's over three weeks now, for me.

Hi Frizzy,

The workaround that Allan had mentioned involves setting up auto-forwarding of emails from the Cox server to another email address. Somehow it works because the incoming emails forward directly to the other address before they land in the Cox inbox and get sucked into its black hole.

Here are the steps:

- Sign into your Cox Webmail account

- Go to Settings (upper right pull-down menu with the "gear" icon)

- The Settings window will appear on the left; Click on "Inbox" and more options will be listed

- Click on "Auto Forward" and type in your preferred email account that is NOT a Cox account (e.g. gmail, yahoo, etc.) and click the "Enable" check box below it

All your new incoming emails should now forward to the specified email account. Unfortunately, any past emails are still in Cox's black hole until they fix this problem sometime in the next century.

No, webmail doesn't work any better than the direct download to an email app from the Cox server. From what I've experienced, some email can be sent, but any received email gets locked up in the error.

I don't know what work around your are speaking of, but nothing has worked reliably for me.   iPad and iPhone mail apps have not worked since 1/25.   I've had several support calls (including Tier 2 support) until I could repeat the setup of accounts with proper port numbers myself.     I've tried Outlook on my Windows laptop and ipad.   My laptop says setup is successful, but no incoming emails since Jan 25.   Worked on my ipad Saturday morning, but now haven't received anything since Saturday.    The Cox web client will show me the first page of messages then fails with the error 127.0.0.1.   I can't delete any message without getting another error.    So I don't know if I've seen all my emails from today or Sunday.         I even called apple support for my phone and ipad and they were very helpful in that they proved it was a cox problem because other email accounts I have through work and gmail work fine.   

Hello everyone,

We are still awaiting an update for this issue. We are aware that this issue is still ongoing for some customers at this time. While the workaround I previously mentioned is not ideal, it will allow you to access your emails. 

Thanks,

Allan - Cox Support Forums Moderator.

Cox email has been the worst service I've ever experienced.    I have had this error since their security change.    I can't get mail through any other client(iphone, ipad or Outlook) and their web client intermittently allows mail through.    I get "this is a known issue" and it's been around for a long time, we are working on it.   The service technician even said you aren't paying for email service anyway it's free.   I've complained to customer service and they try to sooth you until you realize they are just saying the same thing, they don't know what's wrong and don't know how to fix it and doesn't seem to be a priority.    I so mad at this service I'm tempted to change internet providers.