Email down
Is there an email outage tonight? It started at 1am. Can't access webmail or pop3 on phone or pc.
Forum Discussion
2 users imap not working 4:45 PST.
Sending email is hit-or-miss via Webmail. Server errors. The mail queues must be stuffed.
I haven’t got an email in Las Vegas since 1008 on 26 Jan 23.
something is screwed up and no information from cox via text or other means
The Webmail issue prevents sending email. You should be able to receive Webmail.
Still intermittently down in in Rhode Island. Webmail sometimes works. Sending usually fails with a server error message.
- Hello JohnInRhodeIsland,
My apologies for the delay. There was a confirmed issue with Webmail that has since been resolved. Please feel free to reach out to us via email at Cox.help@cox.com if you require additional support.
Latitia
Cox Support Forums Moderator
An error occurred inside the server which prevented it from fulfilling the request. 11 AM CST Phoenix down since midnite Cannot send mail, receives ok. Not a tekkie - I just want this to work. Like my car, or any other thing
I just want this to work.
Switch to Gmail. It "just works" and I haven't had a problem in the 10+ years I have been using it. This outage after maintenance shows how little Cox cares about email service.
An error occurred inside the server which prevented it from fulfilling the request. same here phx since 1 am fri am....
I can send from my phone coxemail - not from compueter!???
- Hi Campmaster,
My apologies for the delay. There was a known issue impacting the Webmail, of which has since been resolved. If you require any additional assistance, please mail us at Cox.help@cox.com.
Latitia
Cox Support Forum Moderator
When I think of Cox's email servers, this comes to mind. A large room full of routers and storage somewhere in Atlanta. Complicated to troubleshoot when issues come up, unless its a power supply.
How weird. I had always thought of open-reel tapes and floppy disks.
A large room full of routers and storage somewhere in Atlanta.
Not anymore. Cox outsourced their email to Rackspace. Just run a tracert to their POP or IMAP servers to see. Their SMTP servers are still on Cox though.
Keeps going down periodically. Insanely annoying "stop what you're doing right now and click a button that won't fix Cox's server" prompts from Thunderbird.
I'd be interested in seeing a screenshot of that Thunderbird message prompt.
- Hello AlwinCalifornia.,
I am not aware of any email outages currently. When you receive these messages in Thunderbird, have you tried switching to Webmail to see if you have access to your emails there? myemail.cox.net/appsuite If not, can you give this a try the next time you get that message and let us know the results?
Tiffany R.
Cox Support Forum ModeratorThere is a problem with the mail server. I am getting spurious errors in outlook and Windows live mail, and verified server issues by using telnet. (Yes, I am old school, but you know that). It's inconsistent and will work sometimes, and then stop for several tries.
