Email down
Is there an email outage tonight? It started at 1am. Can't access webmail or pop3 on phone or pc.
Forum Discussion
58 Replies
Yes. pop.cox.net [SYS/TEMP] Temporary authentication failure. [proxy-19:2023-01-26 06:37:43]
Its back up and running. Its rare that webmail and network settings go down at the same time.
Not pop3 for me. Was able to smtp.cox.net out a test message to a 3rd party email account & cox.net as second recipient but it was only received on the 3rd party. Mail server pop.cox.net responded: Disconnected for inactivity during authentication.
Could a moderator please respond with a update or ETR?
Yes here in Las Vegas the email server is intermittent . And has been since yesterday at 9;00pm
- Theinsider
Hi, we've received notice today that the email server issue has now been resolved. Please feel free to reach out here if you continue to have any further trouble.
Stephanie
Cox Forum Moderator
Webmail appears close to being restored, but a couple of issues were noted.
Webmail from Outlook, with an email address in the body, is marked --SPAM-- in the subject, but doesn't actually go to the Spam folder because "No Spam filtering" is selected.
However, Webmail from Outlook without an email address in the body and Webmail from Gmail with or without an email address in the body are not marked --SPAM-- in the subject.
The recent Webmail maintenance may have broken Spam filtering. Webmail is interpreting email addresses contained in the body of a message sent from Outlook as Spam.
The indicated time received was one hour later than the actual time email was received. Apparently, the recent maintenance changed the time zone in basic settings. Changing it back to the correct time zone corrected that issue.
Webmail from an Outlook sender will be flagged with --SPAM-- in front of the subject if the Webmail username is located anywhere within the body of the message. It doesn't have to be in an email address. It can be part of a larger word. If someone's username is any contiguous part of a commonly used word, a lot of their email from senders who use Outlook could be incorrectly flagged as spam. This appears to be an error caused by coding that doesn't properly account for something unique about Outlook message source. If Cox and their provider had actually meant to do it, why isn't this spam filter applied to email from all email providers?
will be flagged with --SPAM-- in front of the subject if the Webmail username is located anywhere within the body of the message
Can you confirm if this is a new change or just something you have now discovered? Might explain why people's email have been marked as spam over the years.
Email down since last night. Still out this morning
Unable to send email 9:34 am CST
Yes here in Las Vegas the email server is intermittent . And has been since yesterday at 9;00pm
I can log into Webmail but my client fails: Temporary authentication failure.
Same issue here . Also my emails are delayed as well.
Email via Thunderbird is down but I can access it via webmail
Never mind. I am having trouble sending via webmail
I just realized that I cannot send emails from webmail at this time.
I also cannot send email from webmail.
- TRoss68
Hi, the email server issue has been resolved. Please reach back out right here if you continue to have any trouble! Thanks!
Stephanie
Cox Forum Support Moderator
