Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor

Email down

Is there an email outage tonight?    It started at 1am.     Can't access webmail or pop3 on phone or pc.

58 Replies

    • JeffinLouisiana's avatar
      JeffinLouisiana
      Contributor

      Its back up and running.  Its rare that webmail and network settings go down at the same time.

      • AlwinCalifornia's avatar
        AlwinCalifornia
        New Contributor II

        Not pop3 for me. Was able to smtp.cox.net out a test message to a 3rd party email account & cox.net as second recipient but it was only received on the 3rd party. Mail server pop.cox.net responded: Disconnected for inactivity during authentication.

  • Theinsider's avatar
    Theinsider
    New Contributor II

    Yes here in Las Vegas the email server is intermittent . And has been since yesterday at 9;00pm

    • StephanieS's avatar
      StephanieS
      Moderator
      Theinsider

      Hi, we've received notice today that the email server issue has now been resolved. Please feel free to reach out here if you continue to have any further trouble.

      Stephanie
      Cox Forum Moderator
  • CurtB's avatar
    CurtB
    Valued Contributor II

    Webmail appears close to being restored, but a couple of issues were noted.

    Webmail from Outlook, with an email address in the body, is marked --SPAM-- in the subject, but doesn't actually go to the Spam folder because "No Spam filtering" is selected.

    However, Webmail from Outlook without an email address in the body and Webmail from Gmail with or without an email address in the body are not marked --SPAM-- in the subject.

    The recent Webmail maintenance may have broken Spam filtering.  Webmail is interpreting email addresses contained in the body of a message sent from Outlook as Spam.  


    The indicated time received was one hour later than the actual time email was received.  Apparently, the recent maintenance changed the time zone in basic settings.  Changing it back to the correct time zone corrected that issue.

    • CurtB's avatar
      CurtB
      Valued Contributor II

      Webmail from an Outlook sender will be flagged with --SPAM-- in front of the subject if the Webmail username is located anywhere within the body of the message.  It doesn't have to be in an email address.  It can be part of a larger word.  If someone's username is any contiguous part of a commonly used word, a lot of their email from senders who use Outlook could be incorrectly flagged as spam. This appears to be an error caused by coding that doesn't properly account for something unique about Outlook message source.  If Cox and their provider had actually meant to do it, why isn't this spam filter applied to email from all email providers?

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Honored Contributor III
        will be flagged with --SPAM-- in front of the subject if the Webmail username is located anywhere within the body of the message

        Can you confirm if this is a new change or just something you have now discovered? Might explain why people's email have been marked as spam over the years.

  • Theinsider's avatar
    Theinsider
    New Contributor II

    Yes here in Las Vegas the email server is intermittent . And has been since yesterday at 9;00pm

  • Bruce's avatar
    Bruce
    Honored Contributor III

    I can log into Webmail but my client fails:  Temporary authentication failure.

    • Theinsider's avatar
      Theinsider
      New Contributor II

      Same issue here . Also my emails are delayed as well.

  • jrpx's avatar
    jrpx
    New Contributor

    Email via Thunderbird is down but I can access it via webmail

    • jrpx's avatar
      jrpx
      New Contributor

      Never mind. I am having trouble sending via webmail

  • TRoss68's avatar
    TRoss68
    New Contributor II

    I just realized that I cannot send emails from webmail at this time. 

    • StephanieS's avatar
      StephanieS
      Moderator
      TRoss68

      Hi, the email server issue has been resolved. Please reach back out right here if you continue to have any trouble! Thanks!

      Stephanie
      Cox Forum Support Moderator