Email down
Is there an email outage tonight? It started at 1am. Can't access webmail or pop3 on phone or pc.
Forum Discussion
Webmail appears close to being restored, but a couple of issues were noted.
Webmail from Outlook, with an email address in the body, is marked --SPAM-- in the subject, but doesn't actually go to the Spam folder because "No Spam filtering" is selected.
However, Webmail from Outlook without an email address in the body and Webmail from Gmail with or without an email address in the body are not marked --SPAM-- in the subject.
The recent Webmail maintenance may have broken Spam filtering. Webmail is interpreting email addresses contained in the body of a message sent from Outlook as Spam.
The indicated time received was one hour later than the actual time email was received. Apparently, the recent maintenance changed the time zone in basic settings. Changing it back to the correct time zone corrected that issue.
Webmail from an Outlook sender will be flagged with --SPAM-- in front of the subject if the Webmail username is located anywhere within the body of the message. It doesn't have to be in an email address. It can be part of a larger word. If someone's username is any contiguous part of a commonly used word, a lot of their email from senders who use Outlook could be incorrectly flagged as spam. This appears to be an error caused by coding that doesn't properly account for something unique about Outlook message source. If Cox and their provider had actually meant to do it, why isn't this spam filter applied to email from all email providers?
