I recently moved to a new house and transferred my account, now Cox is telling me I have new account number and my email address of 20 years, that I still use, is being deactivated. Anyone else have this issue? I've had Cox High Speed Internet for 20 years and have moved several times. I've never had this happen before.

Call cox tech support, and ensure they have transferred your email account and ID's to your new account. You can always check by logging on to Cox.net, and going to your current bill, and ensuring it shows your NEW address. If it shows your OLD address, it hasn't been transferred to your new account address, and 60 - 90 days after service is turned off, email accounts get deleted, UNLESS transferred to the new account. Like I said, the way to ensure, login and see what the address is associated with the email account.

Cox stopped issuing email addresses to new accounts; however, if you've only transferred your existing account to a new billing address, your email account should be still valid. Send an email to cox.help@cox.com with your full name, new and previous addresses and the URL of this post for resolve.

Thanks for the reply Bruce. And, wow, I did not know that. I did reach out to customer service, and they confirmed that since I could log in using my cox email creds, that my account is linked properly and that I could disregard the notification about my email being deactivated. Fingers crossed...

Keep your fingers crossed for the next 30 days because 30 days is the time span to deactivate email accounts. Cox gives you 30 days to create a new email address, notify your contacts, update your accounts, etc. Yes, your account is linked properly because it hasn't been 30 days. I guess what the Help Desk needs to verify is if your account is scheduled to deactivate in the next 30 days.

Does you Forum ID relate to Seven Skyline Place?

Email account is deactivating after moving my service to a new address

18 Replies

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Bruce
Honored Contributor III
3 years ago
Does you Forum ID relate to Seven Skyline Place?
- SkylineSe7en
  New Contributor
  3 years ago
  Nope. Skyline is a reference to the car. lol just a username I've been using for years
Bruce
Honored Contributor III
3 years ago
Cox stopped issuing email addresses to new accounts; however, if you've only transferred your existing account to a new billing address, your email account should be still valid.

Send an email to cox.help@cox.com with your full name, new and previous addresses and the URL of this post for resolve.
- SkylineSe7en
  New Contributor
  3 years ago
  Thanks for the reply Bruce. And, wow, I did not know that. I did reach out to customer service, and they confirmed that since I could log in using my cox email creds, that my account is linked properly and that I could disregard the notification about my email being deactivated. Fingers crossed...
  - Darkatt
    Honored Contributor
    3 years ago
    That is WRONG!!! Verify the address when you login as your current address, if not, then the ID STILL has to be moved from the old account to the new account.

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Email account is deactivating after moving my service to a new address

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