Email account is deactivating after moving my service to a new address
I recently moved to a new house and transferred my account, now Cox is telling me I have new account number and my email address of 20 years, that I still use, is being deactivated. Anyone else have this issue?
I've had Cox High Speed Internet for 20 years and have moved several times. I've never had this happen before.
Thanks for the reply Bruce. And, wow, I did not know that. I did reach out to customer service, and they confirmed that since I could log in using my cox email creds, that my account is linked properly and that I could disregard the notification about my email being deactivated. Fingers crossed...
Call cox tech support, and ensure they have transferred your email account and ID's to your new account. You can always check by logging on to Cox.net, and going to your current bill, and ensuring it shows your NEW address. If it shows your OLD address, it hasn't been transferred to your new account address, and 60 - 90 days after service is turned off, email accounts get deleted, UNLESS transferred to the new account. Like I said, the way to ensure, login and see what the address is associated with the email account.