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SkylineSe7en's avatar
SkylineSe7en
New Contributor
2 years ago

Email account is deactivating after moving my service to a new address

I recently moved to a new house and transferred my account, now Cox is telling me I have new account number and my email address of 20 years, that I still use, is being deactivated. Anyone else have this issue? 

I've had Cox High Speed Internet for 20 years and have moved several times. I've never had this happen before.

18 Replies

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    Cox stopped issuing email addresses to new accounts; however, if you've only transferred your existing account to a new billing address, your email account should be still valid.

    Send an email to cox.help@cox.com with your full name, new and previous addresses and the URL of this post for resolve.

    • SkylineSe7en's avatar
      SkylineSe7en
      New Contributor

      Thanks for the reply Bruce. And, wow, I did not know that. I did reach out to customer service, and they confirmed that since I could log in using my cox email creds, that my account is linked properly and that I could disregard the notification about my email being deactivated. Fingers crossed...

      • Darkatt's avatar
        Darkatt
        Valued Contributor III

        Call cox tech support, and ensure they have transferred your email account and ID's to your new account. You can always check by logging on to Cox.net, and going to your current bill, and ensuring it shows your NEW address. If it shows your OLD address, it hasn't been transferred to your new account address, and 60 - 90 days after service is turned off, email accounts get deleted, UNLESS transferred to the new account. Like I said, the way to ensure, login and see what the address is associated with the email account. 

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Does you Forum ID relate to Seven Skyline Place?

    • SkylineSe7en's avatar
      SkylineSe7en
      New Contributor

      Nope. Skyline is a reference to the car. lol just a username I've been using for years