Email access gone from all touch points

Experiencing similar frustration.

Email stopped working Saturday night.Went to Cox webmail and saw a note saying that if login wasn't working, password needed changed. Attempted to change it and was met with error message. Opened first chat session. Cox tech changed password but I was still unable to access my account. Was then told to try to access email via myemail.cox.net rather than webmail.cox.net. Was then able to access my email on Cox's webmail server. HOWEVER, repeated attempts to download email on 3rd party email apps after changing password were not successful. Met with error messages telling me the pop server had rejected my login. This occurred on Outlook (2010), Thunderbird, Windows Mail, and the mail app in IOS 11. Checked and double checked server names and ports (995 in, 465 out with SSL.) Opened second and third chat sessions. Discovered via test messages in Outlook that outbound was working, and the problem is only with inbound. The techs, while polite, REALLY don't know what's going on. After changing my password yet again, one of them told me to update my Outlook. Really? Should I also "update" all my other 3rd party email clients (listed above)? Yet, I can access my email on Cox's webmail site without problems. They hosed something up with this "enhancement" and, I suspect, don't have a clue how to fix it. Gee, if you don't know how to fix it, how about rolling it back, Cox? Then maybe you can figure out how to implement your "enhancements"  without disrupting the lives of the very Customers you purport to serve. How about that?