EBB stalled in San Diego - is COX 'slow-walking' applying credit?
So I have spoken to numerous customer service reps at COX since May and basically they keep saying that the EBB credit ( $50) will be on NEXT bill. HAHA 3 months later still getting same speech -'next month's bill". I have written to EBBHelp@usac.org which is the oversight agency for EBB program. Suggest you do same. And email Todd Gloria or your city council member. Good luck
no doubt the moderator will lock post. Try writing your local newspaper - submit an opinion piece. Email Western Law and Poverty Organization ( google it) - this is exactly the kind of oppression they tackle.
I know this is a frustrating issue and we can help. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers.
I am sincerely sorry to hear that you have heard anything back about your EBB discount. We can certainly investigate this for you. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address with a link to this thread so we can get started.