Forum Discussion

redwagon's avatar
redwagon
New Contributor
4 years ago

EBB stalled in San Diego - is COX 'slow-walking' applying credit?

So I have spoken to numerous customer service reps at COX since May and basically they keep saying that the EBB credit ( $50) will be on NEXT bill. HAHA  3 months later still getting same speech -'ne...
CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello @Redwagon,

I am sincerely sorry to hear that you have heard anything back about your EBB discount. We can certainly investigate this for you. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator