Forum Discussion

dwyerk's avatar
dwyerk
New Contributor
7 years ago

E-Mail Log-In Page

When I try to log in directly to e-mail, both my anti-virus program (Avast) reports malware and my web browsers (Firefox and Chrome) report an insecure connection and refuse to connect to the page.  Is there a problem with the e-mail log-in page (has it been corrupted or hacked?)?  I can log into my Cox account through the "myconnection" page and access e-mail via that page so I have a work around.  Just wonder if anyone else is having the problem and, if so, any idea when it will be fixed?

Thanks.

  • dwyerk's avatar
    dwyerk
    New Contributor
    7 years ago

    Whatever the problem was, it seems to be fixed (as of 0930 EDY on 06/08/2018).  I can now log-in to e-mail directly via the e-mail page.  Thanks to whomever at Cox corrected the issue,

    • stinkfoot63's avatar
      stinkfoot63
      Contributor II
      7 years ago

      Confirmed that whatever was down is back up.  It was a good chance to explore a work around.  No explanation as to whether there was an outage or a server was taken down for scheduled maintenance but it's clearly Cox policy to cut off services without notification to perform scheduled work so as usual we were left to guess.

  • socalgal2018's avatar
    socalgal2018
    New Contributor II
    7 years ago

    I got the same message today. I am worried because yesterday I was using webmail and it kept having connection problems. Now I think I logged into a fake website. I changed my email password today but still...

  • stinkfoot63's avatar
    stinkfoot63
    Contributor II
    7 years ago

    I get the following when I attempt to log in to anything Cox (Web Mail, Phone Tools, etc.):

    This site can’t be reached

    The connection was reset.

    Try:

    • Checking the connection
    • Checking the proxy and the firewall
    • Running Windows Network Diagnostics
    ERR_CONNECTION_RESET