Forum Discussion

Dave9's avatar
Dave9
Contributor III
5 years ago

Dynamic Range Window violation/Commanded Power - cause for concern?

Approximately 10 times per day, I get the following warnings in my cable modem (SB8200) event log: 05/09/2020 07:59 2436694061 5 "Dynamic Range Window violation" 05/09/2020 07:59 ...
  • Dave9's avatar
    Dave9
    5 years ago

    I had a service call today. The tech found that the line from the pole to my house was causing over 10 dB of downstream signal loss, and also found an issue at the pole related to upstream power. He replaced the cable and opened a maintenance ticket for the other issue, and said it should be fixed in a few days. My signals look a lot better and I'm very happy with the quick response from Cox.

LatitiaS's avatar
LatitiaS
Moderator
Hello Dave9,

If there is a signal issue outside the home, naturally this could cause problems down the line. Please send us an email with your address to cox.help@cox.com. We can then review the equipment diagnostics. Be sure to include this URL.

Latitia
Cox Forums Support Moderator
Dave9's avatar
Dave9
Contributor III
5 years ago

Thanks, I've sent a e-mail. Hopefully this will make sense to whoever reviews it. Today was a bit better but still have had 3 of these occurrences so far.