Dynamic Range Window violation

Question

Hi,A company has been changing utility poles down the highway I live on and since they started, I've been getting these errors:Warning (5)&nbsp;Dynamic Range Window violationCritical (3)&nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=&nbsp;Warning (5)&nbsp;RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MACI just upgraded to a 2-gigabit modem in January.&nbsp; My logs go back to Feb. 14 where I've been getting these errors and a ton of uncorrectable errors.&nbsp; I keep losing connection and I believe that the issue is somewhere on the line down the road and that the utility crews damaged a connection.&nbsp; Even my internet speed test went down to about 1/4 of what it normally should be.&nbsp; My spouse works from home but keeps getting disconnected.&nbsp; How do I get Cox to come out and check the lines down the road without taking the internet offline at my house?&nbsp; Below is the connection log:Connection&nbsp; &nbsp;Startup Sequence &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;Startup Step &nbsp; &nbsp;Status &nbsp; &nbsp;Comment &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Acquire Downstream Channel &nbsp; &nbsp;849000000 Hz &nbsp; &nbsp;Locked &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Upstream Connection &nbsp; &nbsp;OK &nbsp; &nbsp;Operational &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Boot State &nbsp; &nbsp;OK &nbsp; &nbsp;Operational &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Configuration File &nbsp; &nbsp;OK &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Security &nbsp; &nbsp;Enabled &nbsp; &nbsp;BPI+ &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Connection Status &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;System Up Time &nbsp; &nbsp;33 days 10h:13m:36s &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Network Access &nbsp; &nbsp;Allowed &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Downstream Bonded Channels &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Channel &nbsp; &nbsp;Lock Status &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID &nbsp; &nbsp;Freq. (MHz) &nbsp; &nbsp;Pwr (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Corrected &nbsp; &nbsp;Uncorrected&nbsp; &nbsp;1 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;45 &nbsp; &nbsp;849.0 &nbsp; &nbsp;-1.7 &nbsp; &nbsp;36.7 &nbsp; &nbsp;3659 &nbsp; &nbsp;274&nbsp; &nbsp;2 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;17 &nbsp; &nbsp;213.0 &nbsp; &nbsp;9.7 &nbsp; &nbsp;39.3 &nbsp; &nbsp;1812 &nbsp; &nbsp;3254&nbsp; &nbsp;3 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;18 &nbsp; &nbsp;219.0 &nbsp; &nbsp;9.8 &nbsp; &nbsp;39.3 &nbsp; &nbsp;645 &nbsp; &nbsp;1539&nbsp; &nbsp;4 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;19 &nbsp; &nbsp;225.0 &nbsp; &nbsp;8.8 &nbsp; &nbsp;39.1 &nbsp; &nbsp;990 &nbsp; &nbsp;1533&nbsp; &nbsp;5 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;20 &nbsp; &nbsp;231.0 &nbsp; &nbsp;7.4 &nbsp; &nbsp;38.8 &nbsp; &nbsp;1808 &nbsp; &nbsp;1586&nbsp; &nbsp;6 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;21 &nbsp; &nbsp;237.0 &nbsp; &nbsp;7.9 &nbsp; &nbsp;38.9 &nbsp; &nbsp;519 &nbsp; &nbsp;990&nbsp; &nbsp;7 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;22 &nbsp; &nbsp;243.0 &nbsp; &nbsp;7.5 &nbsp; &nbsp;38.8 &nbsp; &nbsp;2324 &nbsp; &nbsp;1591&nbsp; &nbsp;8 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;23 &nbsp; &nbsp;249.0 &nbsp; &nbsp;6.1 &nbsp; &nbsp;38.3 &nbsp; &nbsp;313 &nbsp; &nbsp;481&nbsp; &nbsp;9 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;24 &nbsp; &nbsp;255.0 &nbsp; &nbsp;6.6 &nbsp; &nbsp;38.1 &nbsp; &nbsp;226 &nbsp; &nbsp;90&nbsp; &nbsp;10 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;25 &nbsp; &nbsp;729.0 &nbsp; &nbsp;2.8 &nbsp; &nbsp;38.7 &nbsp; &nbsp;2106 &nbsp; &nbsp;2858&nbsp; &nbsp;11 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;26 &nbsp; &nbsp;735.0 &nbsp; &nbsp;2.7 &nbsp; &nbsp;38.6 &nbsp; &nbsp;3159 &nbsp; &nbsp;2805&nbsp; &nbsp;12 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;27 &nbsp; &nbsp;741.0 &nbsp; &nbsp;3.6 &nbsp; &nbsp;39.1 &nbsp; &nbsp;2689 &nbsp; &nbsp;1775&nbsp; &nbsp;13 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;28 &nbsp; &nbsp;747.0 &nbsp; &nbsp;2.3 &nbsp; &nbsp;38.7 &nbsp; &nbsp;5743 &nbsp; &nbsp;2900&nbsp; &nbsp;14 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;29 &nbsp; &nbsp;753.0 &nbsp; &nbsp;3.1 &nbsp; &nbsp;38.9 &nbsp; &nbsp;3549 &nbsp; &nbsp;2398&nbsp; &nbsp;15 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;30 &nbsp; &nbsp;759.0 &nbsp; &nbsp;1.8 &nbsp; &nbsp;38.5 &nbsp; &nbsp;3736 &nbsp; &nbsp;2900&nbsp; &nbsp;16 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;31 &nbsp; &nbsp;765.0 &nbsp; &nbsp;2.2 &nbsp; &nbsp;38.7 &nbsp; &nbsp;3253 &nbsp; &nbsp;2928&nbsp; &nbsp;17 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;32 &nbsp; &nbsp;771.0 &nbsp; &nbsp;3.0 &nbsp; &nbsp;39.1 &nbsp; &nbsp;2974 &nbsp; &nbsp;2955&nbsp; &nbsp;18 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;33 &nbsp; &nbsp;777.0 &nbsp; &nbsp;2.6 &nbsp; &nbsp;39.0 &nbsp; &nbsp;6352 &nbsp; &nbsp;7587&nbsp; &nbsp;19 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;34 &nbsp; &nbsp;783.0 &nbsp; &nbsp;3.1 &nbsp; &nbsp;39.1 &nbsp; &nbsp;4734 &nbsp; &nbsp;5753&nbsp; &nbsp;20 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;35 &nbsp; &nbsp;789.0 &nbsp; &nbsp;2.5 &nbsp; &nbsp;39.0 &nbsp; &nbsp;2843 &nbsp; &nbsp;3342&nbsp; &nbsp;21 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;36 &nbsp; &nbsp;795.0 &nbsp; &nbsp;1.7 &nbsp; &nbsp;38.6 &nbsp; &nbsp;2033 &nbsp; &nbsp;2782&nbsp; &nbsp;22 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;37 &nbsp; &nbsp;801.0 &nbsp; &nbsp;0.7 &nbsp; &nbsp;38.1 &nbsp; &nbsp;2255 &nbsp; &nbsp;2788&nbsp; &nbsp;23 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;38 &nbsp; &nbsp;807.0 &nbsp; &nbsp;0.6 &nbsp; &nbsp;38.1 &nbsp; &nbsp;1691 &nbsp; &nbsp;2791&nbsp; &nbsp;24 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;39 &nbsp; &nbsp;813.0 &nbsp; &nbsp;1.1 &nbsp; &nbsp;38.3 &nbsp; &nbsp;2857 &nbsp; &nbsp;2794&nbsp; &nbsp;25 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;40 &nbsp; &nbsp;819.0 &nbsp; &nbsp;2.1 &nbsp; &nbsp;38.9 &nbsp; &nbsp;1639 &nbsp; &nbsp;3166&nbsp; &nbsp;26 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;41 &nbsp; &nbsp;825.0 &nbsp; &nbsp;1.7 &nbsp; &nbsp;38.6 &nbsp; &nbsp;2952 &nbsp; &nbsp;2860&nbsp; &nbsp;27 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;42 &nbsp; &nbsp;831.0 &nbsp; &nbsp;1.5 &nbsp; &nbsp;38.5 &nbsp; &nbsp;3573 &nbsp; &nbsp;3354&nbsp; &nbsp;28 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;43 &nbsp; &nbsp;837.0 &nbsp; &nbsp;1.3 &nbsp; &nbsp;38.2 &nbsp; &nbsp;2517 &nbsp; &nbsp;2014&nbsp; &nbsp;29 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;44 &nbsp; &nbsp;843.0 &nbsp; &nbsp;-0.1 &nbsp; &nbsp;37.6 &nbsp; &nbsp;3132 &nbsp; &nbsp;2759&nbsp; &nbsp;30 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;46 &nbsp; &nbsp;855.0 &nbsp; &nbsp;-2.4 &nbsp; &nbsp;36.4 &nbsp; &nbsp;5588 &nbsp; &nbsp;3257&nbsp; &nbsp;31 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;47 &nbsp; &nbsp;861.0 &nbsp; &nbsp;-3.3 &nbsp; &nbsp;35.9 &nbsp; &nbsp;10479 &nbsp; &nbsp;5799&nbsp; &nbsp;32 &nbsp; &nbsp;Locked &nbsp; &nbsp;QAM256 &nbsp; &nbsp;48 &nbsp; &nbsp;867.0 &nbsp; &nbsp;-3.6 &nbsp; &nbsp;35.7 &nbsp; &nbsp;46587 &nbsp; &nbsp;44099&nbsp; &nbsp;33 &nbsp; &nbsp;Locked &nbsp; &nbsp;OFDM PLC &nbsp; &nbsp;159 &nbsp; &nbsp;300.0 &nbsp; &nbsp;7.1 &nbsp; &nbsp;39.8 &nbsp; &nbsp;270143622 &nbsp; &nbsp;710&nbsp; &nbsp;Upstream Bonded Channels &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Channel &nbsp; &nbsp;Lock Status &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Channel ID &nbsp; &nbsp;Symb. Rate (Ksym/sec) &nbsp; &nbsp;Freq. (MHz) &nbsp; &nbsp;Pwr (dBmV)&nbsp; &nbsp;1 &nbsp; &nbsp;Locked &nbsp; &nbsp;SC-QAM &nbsp; &nbsp;1 &nbsp; &nbsp;5120 &nbsp; &nbsp;36.8 &nbsp; &nbsp;41.3&nbsp; &nbsp;2 &nbsp; &nbsp;Locked &nbsp; &nbsp;SC-QAM &nbsp; &nbsp;2 &nbsp; &nbsp;5120 &nbsp; &nbsp;30.4 &nbsp; &nbsp;41.3&nbsp; &nbsp;3 &nbsp; &nbsp;Locked &nbsp; &nbsp;SC-QAM &nbsp; &nbsp;3 &nbsp; &nbsp;5120 &nbsp; &nbsp;24.0 &nbsp; &nbsp;40.3&nbsp; &nbsp;4 &nbsp; &nbsp;Locked &nbsp; &nbsp;SC-QAM &nbsp; &nbsp;4 &nbsp; &nbsp;5120 &nbsp; &nbsp;17.6 &nbsp; &nbsp;38.8&nbsp;

lisah · Answer

Hi kc5mhb. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

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