Forum Discussion

judell's avatar
judell
New Contributor
5 months ago

Dropped connections

Is anyone else in the Sun Valley, Idaho area having issues with dropped connections besides us? We have had great service from Cox for many years, but random connection drops have been occuring frequently in past few weeks.  Before then I would occasionally get "unstable internet" messages when on Zoom, but now it just freezes and drops.  I have updated the firmware on my Nighthawk router, which is only a year old and Cox replaced my modem today.  I am still having the same issue afterward, however.  Is anyone else having the same issue around here?  Any suggestions? 

  • RaquelD's avatar
    RaquelD
    Moderator
    5 months ago

    Hello. I'm sorry to hear you have been having connection issues. We are available to investigate the inconsistency as well. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.