Forum Discussion

Polychronopolus's avatar
Polychronopolus
New Contributor II
2 months ago

Download speed drops to ~30mbps on a 500mbps plan daily. Upload speed unaffected.

I noticed others have had this exact same issue in the past year. Download speeds constantly drop to 30 mbps on a 500 mbps plan. | Cox Community Some days the download speed will revert to what it ...
download speeds
FireboltShade's avatar
FireboltShade
New Contributor
2 months ago

I'm having this exact same issue, starting yesterday. Here are the signal levels from my modem.

Located in Phoenix, Arizona and I pay for 1gbps, started dropping to 32mbps yesterday randomly. I have a 4 year old Arris S33 modem so I don't mind trying a new one, but others have said new modems don't fix the problem.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Hello FireboltShade,

    We want you to get the speeds you pay for.  If you are still having issues, feel free to reach out to us via email at Cox.help@cox.com so that we may investigate further. 

    Cox Support Forum Moderator

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    What speed do you get direct to the S33? Remember you have to reboot the modem each time you change the ethernet. Also, what do you see in your logs around the time of the problem? Don't post your logs unless you edit out your MAC address. Your signal levels look good though and I doubt it's a hardware issue.