Forum Discussion

Glenn_M's avatar
Glenn_M
New Contributor
6 years ago

Download speed at almost half, Uploads even lower.

https://imgur.com/a/4bbuLNZ Paying for Gigablast, When I first started my service everything was working fine. Recently I've started doing a lot of streaming. My upload speed has been below 10 almo...
joandrum's avatar
joandrum
New Contributor II
6 years ago

I can't even watch a video now because my download speed is less than 1 mbps. They oversell their products so they exceed capacity. When people contact them to complain, they say their system is fine and the fault is in the customer's equipment. Speed picks up shortly thereafter due to the complaint being logged. That means somebody else's speed slows down and the cycle continues. This is the worst company I've ever dealt with. 

Becky's avatar
Becky
Moderator
6 years ago
Hi Joandrum, are you running speed tests using a wired or wireless connection? Also, are you running speed tests with the modem connected to the router? Because we're unable to troubleshoot through the router, we ask that you bypass the router temporarily, connect a device directly to your modem with an ethernet cord, and then reset/power cycle the modem. Log in to your Cox account and run the speed test at www.cox.com/.../speedcheck.cox several times. This measures your speed on the Cox network. We can review your results and determine the next troubleshooting step. -Becky, Cox Support Forums Moderator