Forum Discussion

Glenn_M's avatar
Glenn_M
New Contributor
6 years ago

Download speed at almost half, Uploads even lower.

https://imgur.com/a/4bbuLNZ Paying for Gigablast, When I first started my service everything was working fine. Recently I've started doing a lot of streaming. My upload speed has been below 10 almo...
Becky's avatar
Becky
Moderator
6 years ago
Hi Glenn, your modem metrics are outside of our preferred specifications, which might be impacting your speeds. A service call is needed so an on-site tech can resolve the signal issues and/or replace the modem. Please email my team at cox.help@cox.com so we can schedule a service call on your behalf. -Becky, Cox Support Forums Moderator
  • Glenn_M's avatar
    Glenn_M
    New Contributor
    6 years ago

    Thank you.