Forum Discussion
WiderMouthOpen
2 years agoEsteemed Contributor II
Email Cox and ask them to "reprovision" your modem. Also have them check your account for anything from Cox Security. They should be able to see the bad configuration file that is denying you access to the DOCSIS network. Finally, check the contact email you have on file with Cox about anything unusual going on with your account.
Darkatt
2 years agoHonored Contributor
Have them verify the MAC ID as well. If something got off in the system, that would cause the issue as well.