DOCSIS 3.1 Upgrade Scam

Yep, I ended up upgrading because my roommates all work from home and 10mbps is unacceptably slow. I am indeed getting over 500mbps on Gigablast but it has been dropping out traffic at random times and the jitter is worse. I thought it was my modem or the fact that they just replaced the line coming into the apartment but I'm pretty sure it is just a bait and switch. I was furious and almost filed a complaint with the FCC for forcing this at the worst time but I figured I'd be screaming into a chasm of politicians that don't care.

I swear working an IT job and dealing with ISPs is so frustrating. As a side note does anyone know what the actual recommendations for proper IPv6 are on COX. Automatic settings DO NOT WORK and COX hasn't updated their IPv6 article for years https://www.cox.com/residential/support/ip-version-6.html

IT IS USELESS and EVERY time I ask a support agent they. A ask me to buy COX's customer support package or B say they don't know....

Just because we don't want your equipment doesn't mean you can always blame ours. The MB8611 is a fully supported modem and my router is a TP-Link AX600. Combined they are almost $500 in equipment. The issue isn't the equipment I can't get straight answers about standards you supposedly support. I don't need to be walked through specific settings screens I just need to know if you're using DHCPv6/SLAAC and if I need Prefix delegation turned on.