Forum Discussion

mufn8r's avatar
mufn8r
New Contributor II
4 years ago

DOCSIS 3.1 Upgrade Scam

I upgraded to DOCSIS 3.1 and Gigablast, and, instead of getting better, my connection is so slow I am getting kicked from online video games, and videos I upload, do not complete because of disconnec...
JIMMYSAB's avatar
JIMMYSAB
New Contributor III

Check out these articles that confirm the OP’s sentiment. 


docsis/gigablast “upgrade” messaging from Cox:

www.google.com/.../?amp=1

Amfreak's avatar
Amfreak
New Contributor
4 years ago

I got the same email and info. I upgraded to a 3.1 modem but was still getting emails telling me that I had to upgrade the acct. I upload videos to YouTube so the upload speed is really nice to have.

I thought $15 more a month for gigablast, sure why not. Right now my DL speed is 100 Mbps slower than before.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @Amfreak

    I apologize for the experience and would love the opportunity to investigate your concern. Please email your full name and address to cox.help@cox.com.

    Jonathan J
    Cox Moderator