Do this if you are having packetloss
first go to gmail, or whatever you use, and email cox, using this email
Then do a traceroute to google, yahoo, and game server where you are getting packetloss, if you are having my issue, where the packetloss happens randomly when it does start giving packetloss open Ping Plotter download here https://www.pingplotter.com/download
Take Screenshots if packetloss is there and send them to them via email.
I hope this helps you fix your packetloss.
I am in the process of fixing mine as we speak, hope it does get fixed.