Data use spike - no explanation
11 months ago I got an email that Cox was performing service to "improve bandwidth" in the area. Within two weeks, I got a text that I was near exceeding my data use allowance - for the very first ti...
Forum Discussion
It's Cox trolling for an extra $50. The key phrases are "no change in behavior" and "turning off wifi" and "rent our Panoramic." A lot of subscribers complain about these unexpected text overages.
Well, since the charge is 10$ per 50gb over the 1.2 TB, it would have been 5/50gb packages or more to reach 50$. Since there are so many devices now using more and more data, it's easy to go over. Cox doesn't "troll": for an extra 50$.
Fast forward to this July, the data spike is back and I was charged $50 extra in that month for data.
Nothing has changed in my use, in fact I have literally started turning off wifi on all devices not actively in use and powering them down.
I can only base my responds on what the OP writes.
If Cox isn't trolling-for-dollars, why would a tech advise to rent their Panoramic to resolve an issue with data caps? What would the Panoramic do to resolve this?
The pano modem and software is capable of showing how much data each single device connected to it is using. That way you can identify what's using, how much data.
