Data Usage
4 straight months of over data usage with this cycle at over 110%…..haven’t had this issue before but now it’s occurring every month. The usage details are pretty vague, anyone have this problem or ...
Forum Discussion
On Christmas day we used 5 times the normal amount of data. We were gone half the day. I was told by customer service someone must be stealing my wifi- must be half my street! In all seriousness Im not happy. When you look at the categories using data from one month to next there is something clearly wrong. Last cycle I had categories like streaming video, web browsing, gaming etc all with respective % that made sense. This cycle EVERYTHING is under Network Management & Testing. There are no other categories yet Cox is telling me there is nothing wrong? Im looking into other providers.
Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your full name and complete address at Cox.Help@cox.com for further assistance. Thank you!
