. There are numerous factors that impact data usage. I’d first suggest that you change your home network password to something new. We’ve heard from several customers recently, who—after noticing discrepancies in their data usage—were able to restore their data usage to what they considered ‘normal’ for their household simply by changing their network password. Have you checked all of your household devices for viruses and malware? Spyware running in the background can cause sudden spikes in data usage. Our computers, smart home assistants, game consoles & mobile devices may be sending or receiving data even if we are not actively using our Internet service.
Hmm...if WiFi is off, how can malcontents consume data? Perhaps there is a hole in the wall behind your router big enough for a hand holding an Ethernet cable.
Moreover, what customer after complaining about data spikes, changing their password and then concluding an unauthorized user would notify Cox this was the corrective action? Not just 1 customer but "several." I like to see those metrics. Maybe after a customer complained, Cox had stopped tampering with the cap to make it appear "normal."