Forum Discussion

jb2019's avatar
jb2019
New Contributor III

Hi @BrianM, Support Team,

Thanks for the reply. As I've mentioned in my post, I have had tech support out before, and more recent scheduled appoints were completely skipped/no shows by Cox field technicians. Twice in a row: one scheduled for 11/27/2019 from 3-5pm was a no show and then 11/29/2019 10-11am was also a no show. 

The previous field tech's who came out prior to those no shows, assured me there is nothing they had the ability to do to fix the issue. Is there a special service call I can schedule where they can help and will actually show up? 

Allan's avatar
Allan
Moderator
5 years ago
@Jb2019. I can certainly understand your concern with this ongoing issue. Time out errors are issues with the signal or an equipment issue that will need to be addressed by a onsite tech. Please send us a an email to cox.help@cox.com so we can help schedule the appointment. -Allan, Cox Support Forums Moderator.
  • DaleAA's avatar
    DaleAA
    New Contributor II
    5 years ago

    Read my post please.  

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @DaleAA. I have read your post and I recommend sending us an email with your full name and address to cox.help@cox.com if you are still experiencing issues with the internet service. -Allan, Cox Support Forums Moderator.
    • jb2019's avatar
      jb2019
      New Contributor III
      5 years ago

      Thanks for the post! At least there is something I can try, I'm desperate. My issue has gone on for more than a year and Cox has yet to suggest a possible/realistic cause. Thanks again, I hope the attenuator works for me too. 

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        Hi jb2019, if you are still experiencing issues with our service once the technician leaves, please reach out to us again for assistance. -Kevin M. Cox Support Forum Moderator