Forum Discussion

BrianM's avatar
BrianM
Moderator

I am seeing quite a few intermittent t3 timeouts on your modem history. If you have already checked the cable connection and bypassed any possible splitters we will likely need to have a technician out to the home to investigate further. If you would like to setup a service call, you can email us at cox.help@com with your home address and a link to this thread.

Brian
Cox Support Forum Moderator

jb2019's avatar
jb2019
New Contributor III
5 years ago

Hi @BrianM, Support Team,

Thanks for the reply. As I've mentioned in my post, I have had tech support out before, and more recent scheduled appoints were completely skipped/no shows by Cox field technicians. Twice in a row: one scheduled for 11/27/2019 from 3-5pm was a no show and then 11/29/2019 10-11am was also a no show. 

The previous field tech's who came out prior to those no shows, assured me there is nothing they had the ability to do to fix the issue. Is there a special service call I can schedule where they can help and will actually show up? 

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Jb2019. I can certainly understand your concern with this ongoing issue. Time out errors are issues with the signal or an equipment issue that will need to be addressed by a onsite tech. Please send us a an email to cox.help@cox.com so we can help schedule the appointment. -Allan, Cox Support Forums Moderator.
    • DaleAA's avatar
      DaleAA
      New Contributor II
      5 years ago

      Read my post please.  

      • Allan's avatar
        Allan
        Moderator
        5 years ago
        @DaleAA. I have read your post and I recommend sending us an email with your full name and address to cox.help@cox.com if you are still experiencing issues with the internet service. -Allan, Cox Support Forums Moderator.