Forum Discussion

web45's avatar
web45
New Contributor

I have the same problem.  Each time I call they reset the modem and lose the chat so I can't get them to schedule an appointment.  Someone ran a new wire to the "box" 2 weeks ago and said to call if it continues and they would monitor the "box"  I can't seem to get anyone on the phone or in a chat that will do that.  They want to keep resetting.  It is continuous with the dropping internet and it goes out for several minutes to a couple hours at random.  I'm in St. Charles Parish.

BrianM's avatar
BrianM
Moderator
6 years ago
Web45,

I am seeing the same issues on your modem history and actually looks to be offline currently. If you would like to setup a service call as well, please send us an email with your home address and a link to this thread to cox.help@cox.com

Brian
Cox Support Forum Moderator