Actually it wasn't the tech who said this. It was the support center office who he was on the phone with the entire time. I asked to speak directly to the phone tech because I didn't believe it either. The onsite tech reluctantly allowed me to speak to him and the home office tech specifically stated that customer bought modems will not be updated by COX and its up to the customer to update their firmware. As far as I know that's not even possible and I thought it was pretty crappy considering it was COX's system updates that screwed up my Gigablast speeds!
Hopefully Motorola will talk some sense into COX engineering and they will push the update to my modem and that will fix my recent slow speeds. I am also currently on the older Software Version 8600-6.1.1.19
All I know is that if this truly is COX's official policy to screw anyone not using their equipment then I think I will finally have to leave them for someone else after being with them for 20 years when they were @Home!!
Brian, thank you for your response. I checked this morning and you are correct. The update has been pushed to my modem sometime in the last 24 hours as I now see I am on 8600-18.2.9 Unfortunately, my speedcheck still indicates that I am topping at 300mbps despite being on the Gigablast plan. The mb8600 is a COX certified modem according to your website. Is there some sort of configuration issue on your end that would be limiting me to this speed? My speedtest corresponds to the speeds I was receiving prior to upgrading to GIgablast 1 year ago which makes me think something has changed on COX's end. One week ago I did not have this issue.
