Cox Webmail marks non-SPAM emails as SPAM
Cox Webmail continues to mark emails as SPAM, even when they aren't SPAM, but they let ones that are SPAM through. I have marked them as non-SPAM, but cox continues to send them to the SPAM folder. I...
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update. today, 5 non-spam emails in my spam folder.
2 phishing emails in my inbox.
oh and i could not forward one to the targeted business yesterday...BECAUSE IT MAY CONTAIN SPAM! and yet, there it was in my inbox.
like the government, this went to the lowest bidder. has cox thought about hiring 16-18 year olds to develop it's own email? i'm sure they could do a better job. go to defcon next year & hire some talent!
i assume my ticket is still open?
- Your ticket is still open at this time.
they started working my ticket today. finally. i have some info to pass on since we spoke this a.m. just yesterday, as i have told the team, i set up (or tried to) a spam filter as follows:
conditions: subject contains "home warranty."
action: file into spam
i just got...in my inbox...an ad, subject line "Choice Home Warranty." why didn't my filter work?
hopefully you can pass this on for me. we are now traveling and phone tag will not be fun.
- @Socal Transplant
The only idea that comes to mind immediately is that this may be a case sensitive issue. I'd suggest trying to add another condition for "Home Warranty" and see if that catches it.
-Chris
