Forum Discussion

gfunk4698844's avatar
gfunk4698844
New Contributor
5 years ago

COX Throttling to Game Servers Continued Thread (last one was locked)

Another post was locked showing a tracert to Chicago with a very high ping jump.  That thread was locked, I am a different user and wanted to continue that thread discussion because I am having probl...
skylardaniels's avatar
skylardaniels
New Contributor
5 years ago

I’m having issues with streaming to twitch and Cox isn’t helping me. I’ve talked to twitch and stream labs obs, they’re all saying it’s cox that needs to fix their *** and yet no one wants to do anything. I’m about to move just so I can get a better ISP

  • glefever2181's avatar
    glefever2181
    New Contributor III
    5 years ago

    Oh it's definitely Cox. I've been running smokeping and pingplotter for 2 weeks to figure out what is going on. I've discovered that Cox connection cannot handle any sort of upload. It creates massive latency issues. So streaming to Twitch or what have you is out of the question. This is coming from someone with Gigablast. 1000 down and 30 up. Even limiting the upload to 5mbps results in huge latency spikes. They are just overloaded and refuse to do anything about it.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      @Glefever2181, our network provisioning and engineering practices are designed for you to receive the speeds that you're subscribed to. I am not detecting any packet loss on your modem currently. Additionally, fluctuations in latency within connecting networks outside of Cox’s network, such as gaming servers, is beyond the scope of our support. This is because the packet loss does not occur over our network. However, we definitely want to investigate this issue further.

      Are you on WiFi or on a hard-wired connection when experiencing slow speeds or packet loss? Are all devices affected or does this issue only happening while gaming on one device? -Kevin M. Cox Support Forum Moderator
      • glefever2181's avatar
        glefever2181
        New Contributor III
        5 years ago

        This is my connection all day everyday. The destination IP is your server in Atlanta. As you see in this instance I've only been running pingplotter a few minutes and already have latency spikes and packet loss on YOUR network.

        https://i.imgur.com/hJK38qQ.png

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    twitch seems to have their own protocol of "how to's" but are quick to say it's a cox issue.

    good luck something better.

    • Zurq's avatar
      Zurq
      Contributor II
      5 years ago

      well it is a cox issue, the routing system they have is really bad. Any aws game server bad packetloss, netflix and vudu are also affected and many more.