Hello Mikey,
Firmware updates to the 3rd party retail modems are not available until it is tested to make sure it is not a threat to our other customers or our network as a whole. We would definitely be able to assist you with this. When we know that it is safe then we can update our modem with it when you call in to request it. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
