Cox.net account "offline" THAT IS WAS 6 YEARS AGO AND WE ARE IN 2020 AND IT HAPPENS CONSTANTLY! WHY COX?

I AM SO SICK OF THIS OUTFIT. THERE IS ALWAYS SOMETHING GOING ON AND WE HAVE NO DECENT ALTERNATIVE!!!!  

MY OFFLINE ACCOUNT FREQUENTLY ASKS FOR MY PASSWORD (NOBODY ELSE EVER GOES ON MY SITE, BUT ME) THEN REJECTS MY PW, THAT I USE ON COX WEB. 

WHAT IS GOING ON ALL THE TIME HERE. 

SIGRID EGAN