This is the ultimate test whether or not the company COX cares to address customer concerns. Or are they satisfied with keeping us in the dark and fending for ourselves. This is the official platform for interacting with the company to find these types of questions out. These are the types of question I know sales don't touch in the stores because they are promoting the perferred cox modems. But here where there should be ability to have an actual technically inclined representative field questions that won't ever be addressed within sales department is what forums were built for. If this forum can't produce the nitty gritty answers then it's a waste of time. In my opinion, there are less than 120 total modems authorized to connect to cox. Why isn't there dedicated forums for each modem? And Exactly how many COX employees are even assigned to manage and field questions on these forums? It seems the questions are being left primarily up to the community without company leadership engaged here. I appreciate Chris's involvement and engagement but I would prefer to see Threads ASSIGNED a moderator clearly at the time they are created. Anyway, thank you Chris for your help and support and patiently waiting to hear the answer to the question: Is LOW LATENCY DOCSIS implemented and operational for customers who have capable/compatible modems from the COX approved modem list? If so, is there anything needed on the customer side to request this be enabled or is it automatically implemented if the capable/compatible modem is connected to the COX network?
The Cox forums have more in common with a 6 pack in the sense that they're more of a support group but not such a be all, end all a solution to your problems. Moderators aren't here to solve technical issues necessarily but often will step in as necessary should an issue arise that cannot be answered by the peanut gallery.
