Forum Discussion

TheStevenQ54's avatar
TheStevenQ54
New Contributor II
4 years ago

COX Internet Issues

So I previously had COX's 150mbps plan. I am in the Military and due to certain issues i had to cancel my plan and ended up upgrading to the 500mbps plan. This has been the absolute worst month i've ever had in customer support. I currently have the Netgear AC1750 Router and the Netgear CM1000 Modem. I called COX and asked them why i'm not getting 120 mbps download over 5G and they sent a tech which said my equipment was at fault. Shortly after i contacted Netgear and they said it's due to COX not having my modem on the correct firmware. My modem is on V6.01.07 and based off of the website it's supposed to be on V1.01.03. I called Cox and spoke to 5 different people and none of them know what to do to fix this. has anyone else had this problem with overpaying for internet you haven't received? 

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @TheStevenQ54

    Firmware updates are automatically pushed out to your modem when an approved update is available. Cox goes through a testing and certification process for firmware updates to make sure they will work on our system and are free of bugs.


    Jonathan J
    Cox Moderator
    • TheStevenQ54's avatar
      TheStevenQ54
      New Contributor II
      4 years ago

      However this proves faulty in my case, and even more a lack of knowledge on both the in-house techs and level 2+ techs in Cox’s internet support because they both ceased to fix this. I’m getting 20mbps currently on a 500mbps plan. I got more download on a 150mbps plan 

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        @tTheStevenQ54

        Because you are getting the correct speed hardwired, that would indicate that your firmware version is not the issue. There are many things that can affect your wifi speeds. Here is a link that can help you with optimizing your in-home wifi: www.cox.com/.../masterlist-wifi-tips.html .

        Ben S.
        Cox Support Forums Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    4 years ago

    if it's not on the list you don't get to interpolate that it should work by your estimation!!