Cox Email Transition Link
The link provided by cox says "1. Visit www.cox.com/emailmove and enter your full email address, including the Cox.net suffix, as your username." However, the link above sends me to a .ru Russian Do...
Forum Discussion
Hi tdafforn, I am sorry you had difficulty getting to our site. I typed the address www.Cox.com/emailmove into the address bar and had no issues. It took me to https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html . Another site you can access for additional information is https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html . To login to Yahoo directly you would go to http://mail.yahoo.com/ . Please let us know if you have any other questions or concerns.
Hi Sharie. I don't think you understand my question.
The links you provide seem to be information about the transition and not a link to actually transition the Cox email to Yahoo. When I got to Yahoo and try to log in with my cox email address, Yahoo says it doesn't recognize my account. When I click on the link Cox provides to transition the email, it goes to a Russian Doman. Not sure how I am supposed to transition my account when the links Cox has sent me don't actually transition the account.
Hello there. I certainly apologize for the email issue you are experiencing. I can understand how frustrating that can be when you are trying to set up your email. I have tested the emailmove URL, as well, and did not have any issue being redirected to the URL that Shariel provided you. Do you have issues when actually copy and pasting the URL to the address bar? If not, there may be a different issue you are experiencing when clicking links because the URL, itself, does redirect to a foreign entity. Can you provide a screenshot of the site and link you are clicking on with your mouse hovering it, to see the redirect on your browser?
Also, the URL provided by Shariel provides information on the transition, but at the bottom of the article, the "Completing the Transition to Yahoo" is the article that you would follow with logging into the Yahoo site for the first time. I have provided the URL for your convenience here, https://www.cox.com/residential/support/completing-the-transition-to-yahoo.html. This is to allow you to change your password and log into yahoo. I hope this information helps and please let us know if the URLs work. If you need account-specific assistance, please send us an email to Cox.Help@cox.com with your full name and complete address? We would be happy to help.
I get to the yahoo login page, enter my cox email address, and it comes back with an error 'Sorry, we don't recognize this email.'
Hi Susan_E. I am sorry you are having issues with your email. We can take a look to ensure that the email was properly transitioned over and verify your email address. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.
