My Amazon account was hacked again through my Cox email. This is the 4th time it has happened over the past few years. I have 2 factor authentication set up with Amazon but they bypass that & click ...
If you...or somebody...clicks Forgot Password on Cox, what do you have to do? Do you have to answer a secret question? If so, change your secret questions and answers.
However, if the somebody knows you well, they could be easily answering your questions. If so, provide bogus answers you'd only know. For example, if Cox asks, "What's the name of your childhood pet?"...use the name of a pet belonging to someone else that you'd uniquely know.
Cox provides an option to reset your question-answer if you've forgotten the answer. However, that could be a flaw if an unauthorized user knows everything about your account, such as account number, PIN, last-4, secret answers, etc. I'm not sure how Cox has you verify this, such as either online or only via telephone.
Is the password for your Cox user account different from Cox webmail? I know there are two different links but if you change the password on your user account, does it affect your webmail account? If not, then change the password to your user account.
Someone got into my email & I get my Cox bill there & for some reason cox put the whole account # on the email........could be they're getting in like that because no one knows my security answer, not even my family.
As mouth alluded to above, there was a massive data breach of account information a few years ago. I don't know what info was compromised but we should assume it contained the answers to our secret questions. Change your questions and answers.
Also, if possible, change the passwords on your user account, forum account and webmail because they're getting in somewhere.
I understand this is a pain but when Cox loses our account credentials, everything is compromised.
Thank you, Bruce. I'm in the process of switching all my Cox email accounts to a different provider because they don't have the security I'm looking for. Wish more companies would use two step verification........cox just sends an email to the account that's been compromised rather than using a code from your phone or cell phone.