Forum Discussion

SJTSB's avatar
SJTSB
New Contributor
7 years ago

Cox email alert-reset my password? Malware on MY computer??

I received an email telling me that my email account may be compromised and I will be locked out if I don't change my password:

Dear Xxxxx,
We've detected suspicious activity on your Cox.net email account and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge. To protect and maintain access to your account:
  • Go to www.cox.com/myprofile and Sign In
  • Click on Password & Security to reset your password
  • Click on Users & Email Accounts to review and remove any Secondary Users you don't recognize

If your password is not changed in 24 hours, your account will be locked to protect your information.

Problem with this message is that it is going out to 100,000 other users suggesting that Cox's servers seem to have been compromised and not mine and NO WHERE do they cop to that.

Has anyone else gotten this alert???

  • there are already two other threads on this. and a weigh in (for what it's worth) from a moderator.