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abcdefghi's avatar
abcdefghi
New Contributor
7 years ago

Cox data usage FAR higher than reality. What a scam.

They are reporting our household as using almost 250Gb more than we really have. See pics below:

Router reporting: https://imgur.com/a/LcQqR7i

Cox portal: https://imgur.com/a/qDPx0q4

Cox representatives, please explain this discrepancy and provide credit in the event we go over the allotted cap due to your "faulty" reporting.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    7 years ago
    @abddefghi

    One thing your router's data usage meter won't see is overhead traffic to the modem itself which is also factored in when the data allowances were set to the current 1TB/mo. This traffic can amount to approximately 10-20% of additional usage which would put your number pretty close to matching when accounted for.

    -Chris