Cox Communications deliberately limiting max upload speeds to 10 Mbps?
Just wanted to verify, as it seems many Cox customers are currently experiencing similar issues that I have been having. We have been paying for the Gigablast service since April, and things were mos...
Here's the e-mail they sent me. I'm bummed because it's after July 15th, and I'm still capped. It's significantly affecting how I work. And, I like how they give a one-time $20 credit, but take 2/3 of my upload capactiy.
Helping you stay connected
During these unprecedented times, many people are working and schooling from home, and maintaining connectivity is important. We’ve noticed much higher Internet usage in your neighborhood lately, and we are taking extra steps to enable a better Internet experience for everyone. To help with this, we’ve temporarily adjusted your Internet upload speeds from 35 Mbps to 10 Mbps, now through July 15, 2020. For this change, you will see a one-time credit of $20 on your statement after May 11, 2020. We’ll continue to monitor and evaluate our network, and keep you updated on future adjustments. We will automatically move your upload speed back to 35 Mbps. We hope this temporary change will help make staying home easier for everyone.
No need to do a thing. Your credit will be applied automatically. Check your bill anytime on the Cox app or by visiting My Account.
Learn how to get the most from your wifi
Check out this helpful guide for tips on how to maximize wifi speed and performance across your home. View Wifi Masterlist.
Thanks for your understanding during these unusual times. Read about our coronavirus response efforts and access online resources to help manage your services here.
That is what I feared. I just wish that Cox Communications would notify all of their customers that their upload speeds are being reduced, but that would probably mean that they would have to offer credits to everyone, which would mean reduced profit.
Had you reached out to them at all before regarding your speeds? Or did you just receive the email out of the blue?