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zlloyd1's avatar
zlloyd1
New Contributor
3 years ago

Cox Cable takes unauthorized payment from bank account then goes into site maintenance to hide.

I woke up early this morning because of some neck pain, and since I could not sleep, I checked my Email, and bank accounts, just to find my checking account was overdrawn because of a $78.02 charge t...
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CrystalS's avatar
CrystalS
Former Moderator
Hello @Zlloyd1,

I can certainly understand your frustrations. We value you and certainly don't want you to feel this way. I'm here to help. Unfortunately, we are currently in full system maintenance until 7 AM Eastern Time. We apologize for the inconvenience. You are welcome to reach back out to continue to troubleshoot then.

We certainly don't want you to feel this way. We apologize that your interactions with us have brought you to this point. If you decide that you would like personal support please reach out to us at 9 AM, as we are currently doing company-wide full system maintenance.

We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.


Crystal S.
Cox Support Forum Moderator
Chenells91's avatar
Chenells91
New Contributor
7 months ago

Hello I have had this issue recently on May 26th 2024 my account was debited without my permission in fact around Feb 2024 I removed all my financial information from my account with cox. Previously in March or April this also happened and I called in and spoke with a represenative and I received a $20.00 credit off of my account.  Now here we are again and my ability to use the system was removed after this unauthorized transaction.  I logged on tonight to pay my bill and the feature was removed and I called over the phone and was not able to pay it there using my debit account.  I am not understanding how do you use information that is deleted from the user account to charge the user account for unauthorized charge/debit.  Then take my access away for your error.  How does that work? I never signed up for easy pay either????