Forum Discussion

dropkickmeelmo's avatar
dropkickmeelmo
New Contributor
5 years ago

Cox blocking outgoing e-mail when connected to VPN

I have never been able to send an e-mail when I am connected to my VPN - always had to disconnect, send e-mail then reconnect. I was reading another post that suggested signing into webmail to get th...
ChrisL's avatar
ChrisL
Former Moderator
5 years ago
@Dropkickmeelmo

If our mail server doesn't recognize the connection you're connecting from you may need to first verify your identity in order to send. You can try signing into your http://bit.ly/2h3A2u0 account while connected to your VPN to see if you are prompted for supplemental authentication. If you're able to complete this step you would be whitelisted for 60 days. Otherwise, the VPN will need to be disabled when sending email using your Cox account.

-Chris