Continuous problems

Today in Fairfax VA there was a system outage that started at 5:40 am. At about 9:30 am Cox said it was fixed, My 1gig Wi-Fi was still blinking so I restarted it by unplugging it and waiting 5 min to plug back in after the third restart and waiting 15 min I went to the Cox store to trade in the router for a new one.  I upgraded to the 2 gig Wi-Fi. Did the restart 3 times still no go. I called cox. They went through their routine of asking did I reset and then tried to reset and said we have to schedule someone. Well that appointment is Monday. In the meantime the property management company that manages this property sent out an email saying Wi-Fi is down and the Amazon mailboxes don’t work and they contacted cox and cox said they new about a widespread problem and it’s still not fixed. I called cox again because their site says there is no problem. They said there was no problem they fixed it this morning and my tech would come Monday. It is now 6:18 pm. Nothing is working for any of the complexes in my area and Cox says it’s fine when they speak to residents.  I am a telecommunications engineer and the complaints that people have about cox are real. I have experienced it several times since moving here in 2016 from Tacoma wa. It takes a long time to get a good tech that knows how to trouble shoot the system. I had a lot of problems with my 1 gig and they were resolved until a good tech finally came and that took several months.