I am chiming in to share that I am having a simile problem. I am in Tucson (85719), and have had almost daily outages. Yesterday there were THREE separate outages each lasting more than an hour. Their app and chat support have been saying it is a problem “in the area” each time, so I know it isn’t my modem or my connection. It is definitely a problem in “the area” although I don’t know how wide this “area” is.
I work from home, and so (just like students who take online courses) I cannot function if this is the quality of service Cox provides. It seems like a relatively new problem, which is why I’m posting about it here looking for answers (rather than just cancelling immediately).
If ANYONE has any idea why Cox is having serious regional issues with regular/repeated outages, please let us know!
