Forum Discussion

ThorinVegas's avatar
ThorinVegas
New Contributor
2 years ago

Constant Loss of Service

I recently moved and Cox installed a Panoramic WiFi. From day one it has gone offline. Now it’s completely dead. Anyone who can help me?
Darkatt's avatar
Darkatt
Honored Contributor

Or if you can get the problem resolved, DO IT! I have been using Cox at my home since 1993, and the one time I had an issue, they resolved it, and I have been running great since. My modem has been online 

System Uptime: 40 d: 3 h: 04 m

And that's because I had a power outage 40 days ago. Get the problems fixed, and it's great. Or you can sit by and kvetch. 

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

I think most of these types of long standing problems require a technician and Tier 1 is now pushed to avoid technicians, scaring customers with 75$ charge even when the problem might be outside. I wish you could get CCC for only 1 month to cover issues like that.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    Even at 3 months, it's 30$, and if the tech spends an hour running a new cable through the home, it's WELL worth it. Even if all they do is replace a barrel connector or 2, (though it's easy enough for most people to do), if it fixes the problems, it's still 30$ well spent. Of course during the 3 months call in for software support, get a tech to scan your computers, make sure all updates, new drivers, etc etc is all taken care of. You can get a lot for that 30$

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      The problem is with the 3 month restriction many people forget to remove it and raise their bill by 10$ even though they don't have any more problems.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago

      Toad Talk.  Even at 8 months, it's $80 and more expensive than NOT subscribing to CCC.  How often do cables and barrels connectors require replacement?  Perhaps a CCC subscriber should have CCC replace all cables and barrels connectors every month...it's WELL worth it.

      You assume most problems are inside the home.  I wonder what the CCC tech would say if the actual problem is outside your home?  Then you're paying $10 a month for problems outside your home.  The only thing Cox should be scanning is for problems on the Cox network.  The last I checked, personal software can update itself, drivers, etc, etc...it's all taken care of...and free.