Constant Loss of Service
I recently moved and Cox installed a Panoramic WiFi. From day one it has gone offline. Now it’s completely dead. Anyone who can help me?
Forum Discussion
Cox internet service is horrible. It goes down seems like daily, and if the internet is not down the panoramic wifi modem is rebooting almost every day .. if you can find somebody else do it.
Or if you can get the problem resolved, DO IT! I have been using Cox at my home since 1993, and the one time I had an issue, they resolved it, and I have been running great since. My modem has been online
| System Uptime: | 40 d: 3 h: 04 m |
And that's because I had a power outage 40 days ago. Get the problems fixed, and it's great. Or you can sit by and kvetch.
I think most of these types of long standing problems require a technician and Tier 1 is now pushed to avoid technicians, scaring customers with 75$ charge even when the problem might be outside. I wish you could get CCC for only 1 month to cover issues like that.
Even at 3 months, it's 30$, and if the tech spends an hour running a new cable through the home, it's WELL worth it. Even if all they do is replace a barrel connector or 2, (though it's easy enough for most people to do), if it fixes the problems, it's still 30$ well spent. Of course during the 3 months call in for software support, get a tech to scan your computers, make sure all updates, new drivers, etc etc is all taken care of. You can get a lot for that 30$
The problem is with the 3 month restriction many people forget to remove it and raise their bill by 10$ even though they don't have any more problems.
I didn't know you rented the Panoramic router and subscribed to Cox Complete Care.
? I don't rent a pano modem, and I don't subscribe to Cox Complete Care.
Oh, okay. Perhaps your modem has been consistently online for 40 days is because it's not the PoS Scamoramic. More productive advice to "get the problem resolved" would have been to purchase your own dependable gear, DO IT!
