Constant intermittent packet loss, latency, and disconnection from the internet.
First off, the post (https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25345/packet-loss-and-latency) with resolutions for latency and packet loss does nothing for my connection.
Secondly, this is my second forum post on my packet loss. If you want more detail about my previous issue it can be read here. A technician eventual boosted my upstream power levels a little bit and it seemed to remedy the issue temporarily. https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25118/ct---extreme-packet-loss
I have been contacting Cox help about my current issue with packet loss, latency, and disconnection from the internet. They have sent two technicians out this time.
The first technician said there is nothing wrong with my line and switched out my modem to DOCSIS 3.1. Which didn't change anything. The second technician that came by said that he knows that there is packet loss on my line but he can not escalate it to a linesman or maintenance for whatever reason.
I personally think if it's not my line or modem that it must be something in the service cabinet/node that is malfunctioning Although, I do think my upstream levels are low but Cox says they are fine🤷♂️.
This is getting increasingly frustrating and infuriating since it is getting worse every day but Cox won't do anything about or even acknowledge these issues. Below is a picture from the ping plotter that I have been running for 12 hours and my modem levels.
Imgur link -https://imgur.com/8YdBQZA
12-Hour
Downstream
| Index | Lock Status | Frequency | SNR | Power Level | Modulation |
|
10
|
Locked
|
837 MHz
|
37.7 dB
|
0.3 dBmV
|
256 QAM
|
|
1
|
Locked
|
783 MHz
|
39.9 dB
|
3.6 dBmV
|
256 QAM
|
|
2
|
Locked
|
789 MHz
|
39.7 dB
|
3.4 dBmV
|
256 QAM
|
|
3
|
Locked
|
795 MHz
|
39.7 dB
|
3.3 dBmV
|
256 QAM
|
|
4
|
Locked
|
801 MHz
|
39.6 dB
|
3.1 dBmV
|
256 QAM
|
|
9
|
Locked
|
831 MHz
|
37.9 dB
|
0.7 dBmV
|
256 QAM
|
|
11
|
Locked
|
843 MHz
|
37.3 dB
|
0.1 dBmV
|
256 QAM
|
|
12
|
Locked
|
849 MHz
|
36.8 dB
|
0.7 dBmV
|
256 QAM
|
|
17
|
Locked
|
879 MHz
|
35.2 dB
|
-2.4 dBmV
|
256 QAM
|
|
18
|
Locked
|
885 MHz
|
34.5 dB
|
-3.1 dBmV
|
256 QAM
|
|
19
|
Locked
|
891 MHz
|
34.0 dB
|
-3.6 dBmV
|
256 QAM
|
|
20
|
Locked
|
897 MHz
|
33.7 dB
|
-3.7 dBmV
|
256 QAM
|
|
21
|
Locked
|
903 MHz
|
33.4 dB
|
-3.9 dBmV
|
256 QAM
|
|
22
|
Locked
|
909 MHz
|
33.1 dB
|
-4.2 dBmV
|
256 QAM
|
|
25
|
Locked
|
927 MHz
|
33.5 dB
|
-3.4 dBmV
|
256 QAM
|
|
26
|
Locked
|
933 MHz
|
33.8 dB
|
-3.1 dBmV
|
256 QAM
|
|
27
|
Locked
|
939 MHz
|
34.1 dB
|
-2.8 dBmV
|
256 QAM
|
|
28
|
Locked
|
945 MHz
|
34.0 dB
|
-2.7 dBmV
|
256 QAM
|
|
29
|
Locked
|
951 MHz
|
33.8 dB
|
-2.9 dBmV
|
256 QAM
|
|
30
|
Locked
|
957 MHz
|
33.7 dB
|
-3.1 dBmV
|
256 QAM
|
|
33
|
Locked
|
357 MHz
|
41.2 dB
|
7.5 dBmV
|
256 QAM
|
|
34
|
Locked
|
363 MHz
|
41.6 dB
|
7.5 dBmV
|
256 QAM
|
|
35
|
Locked
|
369 MHz
|
41.6 dB
|
7.4 dBmV
|
256 QAM
|
|
36
|
Locked
|
375 MHz
|
41.6 dB
|
7.3 dBmV
|
256 QAM
|
|
37
|
Locked
|
381 MHz
|
41.7 dB
|
7.5 dBmV
|
256 QAM
|
|
38
|
Locked
|
387 MHz
|
41.7 dB
|
7.5 dBmV
|
256 QAM
|
|
41
|
Locked
|
405 MHz
|
41.7 dB
|
7.2 dBmV
|
256 QAM
|
|
42
|
Locked
|
411 MHz
|
41.6 dB
|
7.1 dBmV
|
256 QAM
|
|
43
|
Locked
|
417 MHz
|
41.5 dB
|
7.0 dBmV
|
256 QAM
|
|
44
|
Locked
|
423 MHz
|
41.5 dB
|
7.1 dBmV
|
256 QAM
|
|
45
|
Locked
|
429 MHz
|
41.7 dB
|
7.3 dBmV
|
256 QAM
|
|
46
|
Locked
|
435 MHz
|
41.6 dB
|
7.5 dBmV
|
256 QAM
|
|
159
|
Locked
|
300 MHz
|
43.6 dB
|
11.3 dBmV
|
OFDM
|
|
Locked
|
2.04E+08
|
NA
|
NA
|
OFDM
|
Upstream
|
Upstream
|
Channel Bonding Value | ||||
| Index |
1
|
2
|
3
|
4
|
|
|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
19 MHz
|
26 MHz
|
32 MHz
|
38 MHz
|
|
| Symbol Rate |
5120
|
5120
|
5120
|
5120
|
|
| Power Level |
30.8 dBmV
|
31.0 dBmV
|
32.5 dBmV
|
33.0 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
|
